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Privacy policy.

Your privacy matters to us. This Privacy Policy explains how Clann collects, uses, shares and protects personal information.

Last updated: 1 January 1970

Introduction

This Privacy Policy explains how Clann handles personal information when you use our website, app, platform and related services.

It should be read alongside our Terms of Use and Cookie Policy.

Who We Are

Ave Ltd, trading as Clann. ICO registration number: ZC194875.

For the purposes of UK data protection law, Ave Ltd is the controller of personal information processed through Clann, unless stated otherwise.

Contact: privacy@clann.app

Information We Collect

The types of personal information we may collect include:

Account information — such as your name, email address, account details and login information.
Club and membership information — such as the club, team or community you choose to support, and your role or connection to that organisation.
Child or player information — where relevant, limited information needed to connect a child or player to a parent, guardian, club or team.
Voucher and activity information — such as voucher purchases, participating retailers selected, eligible activity, referral activity and funding calculations.
Rewards information — information needed to provide access to rewards and offers from participating brands.
Device and technical information — such as device type, browser, IP address, app version and usage information.
Communication information — information you provide when contacting us, submitting forms, requesting support or making enquiries.

How We Use Information

We may use personal information to:

Provide the Clann service — including account creation, club selection, voucher access, rewards, referrals and funding calculations.
Operate and improve Clann — including testing, analytics, troubleshooting and service improvements.
Communicate with users — including service updates, support responses, onboarding information and relevant notifications.
Support clubs and communities — including reporting eligible funding activity to clubs and helping clubs understand participation.
Protect the service — including fraud prevention, security monitoring and misuse prevention.
Meet legal obligations — including accounting, tax, regulatory, data protection and compliance requirements.

Lawful Bases

We only use personal information where we have a lawful basis to do so. Depending on the activity, this may include:

Contract — where processing is needed to provide the Clann service to you.
Legitimate interests — where processing is needed to operate, improve, protect or promote Clann in a way that does not override your rights.
Legal obligation — where processing is needed to comply with applicable laws.
Consent — where we ask for your consent for a specific purpose, such as optional marketing or certain cookies.

Sharing Information

We may share information with trusted service providers and partners where necessary to provide and operate Clann.

This may include:

  • Technology and hosting providers
  • Payment and Open Banking providers
  • Voucher and rewards providers
  • Analytics and performance tools
  • Email and communication providers
  • Professional advisers where required
  • Regulators, authorities or law enforcement where legally required

We do not sell personal information.

Where partners or providers process personal information, we take steps to ensure appropriate safeguards are in place.

Children's Privacy

Clann supports clubs and communities that may involve children and young people.

We treat children's information with particular care and only collect information that is needed to provide the service, support club participation, connect parents or guardians with children, or meet safeguarding, legal or operational requirements.

Where children use Clann directly, or where child information is provided by a parent, guardian, club or authorised adult, we aim to handle that information transparently, fairly and with appropriate safeguards.

Security

We take appropriate steps to protect personal information and reduce the risk of unauthorised access, loss, misuse or disclosure.

No system is completely risk-free, but we design Clann with security, privacy and transparency in mind.

Cookies

Clann uses cookies and similar technologies as part of providing and improving the website and service.

You can read more in our Cookie Policy.

Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on the type of information, the reason it was collected, legal obligations, accounting requirements, security needs and whether an account remains active.

Your Rights

Depending on your circumstances, you may have rights in relation to your personal information, including:

Access — requesting a copy of personal information held about you.
Correction — asking for inaccurate or incomplete information to be corrected.
Deletion — requesting deletion of personal information in certain circumstances.
Restriction — asking us to restrict how information is used in certain circumstances.
Objection — objecting to certain types of processing.
Portability — requesting a copy of certain information in a portable format.
Withdraw consent — where processing is based on consent.

You can request account deletion through our Data Deletion Request page.

Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to help.

You also have the right to complain to the Information Commissioner's Office, the UK regulator for data protection.

Contact

Questions about privacy?

Email: privacy@clann.app

Contact UsData Deletion Request